Shipping Locations 

We currently ship to the lower 48 United States only. PO Boxes and APO/FPO addresses are accepted. We do not offer international shipping at this time. 

Order Processing Time 

Orders are processed within 1–2 business days. 

Orders are not processed or shipped on weekends or holidays. 

Shipping Rates & Methods 

Standard Items

Shipping for standard items is calculated based on your order total:

• $0–$55.00 → $6.99 shipping
  
• $55.01–$99.99 → $9.99 shipping
  
• $100.00–$149.99 → $14.99 shipping
  
• $150.00 and up → Free shipping
  

Shipping rates are applied automatically at checkout.

Oversized Items (Crash Pads)

Crash pads are considered oversized items and:

• Do not qualify for standard flat-rate or free shipping.
  
• Have separate shipping rates calculated at checkout based on size and destination.
  

Shipping costs for all items are clearly displayed before completing your purchase.

Estimated Delivery Times 

Standard ground shipping delivery times are estimates only and may vary depending on the carrier and destination. 

Delivery timelines begin after your order has been processed and shipped, not on the date the order is placed. 

Tracking Information 

Once your order is processed, tracking information will be provided in your Shopify account. If you do not receive tracking information, please contact customer support. 

Shipping Delays 

Delivery delays may occur due to factors outside of our control, including but not limited to: 

• Weather conditions 
• Carrier delays 
• High-volume periods (such as holidays or promotions) 

We are not responsible for delays caused by shipping carriers. 

Lost, Stolen, or Missing Packages 

We are not responsible for packages marked as “delivered” by the carrier but not received. 

If this occurs, please contact the shipping carrier directly to file a claim or request further assistance. 

Incorrect or Incomplete Addresses 

Please ensure your shipping address is accurate and complete at checkout. 

Orders returned due to incorrect or incomplete addresses may incur additional shipping charges to reship the order. 

Customer Support 

If you have any questions regarding shipping, please contact customerservice.northamerica@ocun.com 

We want you to feel confident in your Ocún gear. If your purchase isn’t quite right, we’re here to help make it right. Please review the details below to ensure a smooth return or exchange process.

General Policy

• Returns are accepted within 30 days of the purchase date.
• Only items purchased directly from us.ocun.com are eligible for return. Purchases made through other retailers (such as REI, Amazon, or local stores) must be returned through those retailers.
• Items must be in new, unused condition, free from chalk, dirt, wear, or odors and returned in their original product packaging with all hang tags attached. Any worn, damaged, or chalky/dirty items cannot be refunded and will be returned to sender.
• Products missing tags or original packaging cannot be accepted.
• Refunds include the item price only; original shipping fees are non-refundable.
• Ocún provides a prepaid return label through our online return portal. A $9.99 handling fee will apply.
• Returns received after 30 days from the purchase date will not be accepted.

We stand behind the quality of our products and are happy to help if something doesn’t meet expectations.

If you believe your product has a manufacturing defect, please contact us for assistance. We’ll guide you through the warranty claim process, which may include submitting proof of defect or photos for review.

Email us at customerservice.northamerica@ocun.com to start the warranty claim process.

What’s Covered

Our warranty covers defects in materials or workmanship under normal use and conditions. If a product fails due to a manufacturing issue, we’ll work with you to repair, replace, or refund the item at our discretion.

What’s Not Covered

The following issues are not considered manufacturing defects and will void your warranty coverage:

• Resoling or other third-party alterations
• Fit issues or size-related concerns
• Normal wear and tear from regular use
• Mechanical damage (e.g., cuts, abrasions, broken parts from impact)
• Modifications or repairs made outside Ocún or authorized partners
• Damage from improper use, maintenance, or storage
• Products exposed to chemicals, extreme temperatures, or moisture beyond their intended use

If you’re unsure whether your product qualifies for warranty coverage, please contact us — we’re glad to help.

To keep things simple and ensure you get your replacement quickly, we use a return + reorder process:

1. Start your return using our online portal (see below).
2. Place a new order for your replacement item.

This helps us process your return and get your new gear to you as fast as possible.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.

Use this text to answer questions in as much detail as possible for your customers.